Privacy Policy
Last updated: August 2026 • Applies to Web Platform & Mobile Apps
Information We Collect
We collect information that you provide directly to us when registering an account, booking a free placement test, attending live sessions, purchasing courses, or contacting student support:
👤 Identity & Profile
Full name, profile photo, preferred language, and account credentials.
📱 Contact Details
Email address, WhatsApp/phone number, and country of residence.
🎓 Academic Data
Placement test audio recordings, CEFR level evaluations, class attendance, and study logs.
💳 Billing & Payments
Payment confirmation receipts, transaction IDs, and tuition coverage dates.
How We Use Your Information
We process and use collected data strictly to operate and enhance your learning experience:
- Delivering live online classes and allocating students to groups matching their CEFR level.
- Sending smart class reminders, schedule updates, and payment notifications via WhatsApp and Push Notifications.
- Generating performance analytics, attendance watchdog reports, and certificate completions.
Data Security & Storage
We apply industry-standard encryption protocols (HTTPS/TLS) across all data transmissions. User passwords are encrypted with bcrypt hashing. Server backups and storage are isolated and protected against unauthorized access.
Your Rights & Data Portability
You retain full ownership of your data. You may request to review, update, or permanently delete your account and personal records at any time by contacting our data protection officer.
Have questions about your privacy?
Our privacy and support team is available to assist you with any questions or data requests.